{"xsrfToken":"b09230d8eedb4a51f278c42d96bdbb69135c2618_lout","branding":{"id":"23","key":"cus","name":"Client Engagement Desk","portalBaseUrl":"/servicedesk/customer/portal/23"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/16481184-553d-4841-b1a3-12aa935b779c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmY2UxMDQyMS05NzNhLTQ3NDktOWMyZC1iNGEwNTkxYWI5Y2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2NDgxMTg0LTU1M2QtNDg0MS1iMWEzLTEyYWE5MzViNzc5YyI6WyJyZWFkIl19LCJleHAiOjE3MjkwMzQwNDgsIm5iZiI6MTcyOTAzMzQ0OH0.wbYYyBq6zjzbNNuFgot7f57XX4Yr9U1_b_A-9Ssc4nM&client=fce10421-973a-4749-9c2d-b4a0591ab9cc&mode=fit","logoId":"16481184-553d-4841-b1a3-12aa935b779c","isLogoAvailable":true,"helpCenterTitle":"How can we help?","sharedPortalName":"Taxback International Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"How can we help?","sharedPortalName":"Taxback International Support","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#000000","helpCenterTitleColor":"#f7f6f3","bannerMediaApiUrl":"https://api.media.atlassian.com/file/73f54b4d-34c5-4703-b290-07d2f1a413d5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmY2UxMDQyMS05NzNhLTQ3NDktOWMyZC1iNGEwNTkxYWI5Y2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjczZjU0YjRkLTM0YzUtNDcwMy1iMjkwLTA3ZDJmMWE0MTNkNSI6WyJyZWFkIl19LCJleHAiOjE3MjkwMzQwNDgsIm5iZiI6MTcyOTAzMzQ0OH0.633QguMAuT3JURVoV2TvsFMbw5Zx0evPRzqB5lCMoiQ&client=fce10421-973a-4749-9c2d-b4a0591ab9cc&height=300&mode=fit","bannerMediaApiFileId":"73f54b4d-34c5-4703-b290-07d2f1a413d5","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"23","key":"cus","projectId":10225,"serviceDeskId":23,"name":"Client Engagement Desk","description":"<p>Welcome! You can raise a request for the Client Engagement team using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/23","onlyPortal":true,"reqTypes":[{"id":"399","name":"Compliance Queries","descriptionHtml":"<p>For uploading data, reviewing or approving summaries and submissions, as well as reviewing submitted declarations, you can log into <a href=\"https://vatconnect-comply.taxbackinternational.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Comply</a></p>","callToAction":"Compliance Queries","introHtml":"<p>Select this option if your Query relates to VAT Returns and Compliance</p>","icon":10511,"iconUrl":"https://taxbackinternational.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[43],"key":""},{"id":"251","name":"Domestic VAT Recovery Queries","descriptionHtml":"","callToAction":"Domestic VAT Recovery Queries","introHtml":"<p>Select this option if your Query relates to Domestic VAT Recovery</p>","icon":10511,"iconUrl":"https://taxbackinternational.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[43],"key":""},{"id":"255","name":"Foreign VAT Recovery Query","descriptionHtml":"","callToAction":"Foreign VAT Recovery Query","introHtml":"<p>Select this option if your Query relates to Foreign VAT Recovery</p>","icon":10511,"iconUrl":"https://taxbackinternational.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[43],"key":""},{"id":"253","name":"TBI Invoice /Payment Queries","descriptionHtml":"","callToAction":"TBI Invoice /Payment Queries","introHtml":"<p>Select this option if your Query relates to TBI issued invoices or payments</p>","icon":10511,"iconUrl":"https://taxbackinternational.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[43],"key":""},{"id":"252","name":"TBI Platforms Queries","descriptionHtml":"","callToAction":"TBI Platforms Queries","introHtml":"<p>Select this option if your Query relates to one of our platforms - Next Generation VAT-Connect Analytics, TBI Comply, Client Engagement Service Desk or our Mobile App</p>","icon":10511,"iconUrl":"https://taxbackinternational.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[43],"key":""},{"id":"254","name":"Additional Information From Customer Requested","descriptionHtml":"","callToAction":"Additional Information From Customer Requested","introHtml":"","icon":10511,"iconUrl":"https://taxbackinternational.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"250","name":"Additional Information Required from Client","descriptionHtml":"","callToAction":"Additional Information Required from Client","introHtml":"","icon":10634,"iconUrl":"https://taxbackinternational.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10634","groups":[],"key":""},{"id":"245","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10644,"iconUrl":"https://taxbackinternational.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10644","groups":[],"key":""},{"id":"627","name":"Internal Ticket to Contact Client","descriptionHtml":"","callToAction":"Internal Ticket to Contact Client","introHtml":"<p>Internal tickets for contacting clients through the Client Engagement Desk</p>","icon":10508,"iconUrl":"https://taxbackinternational.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""}],"reqGroups":[{"id":43,"name":"General"}],"orderMapping":{"43":[251,255,399,252,253]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b0aa60b4-a8eb-3268-ac35-85311f1e6c5a","appLinkName":"System Confluence","appLinkUrl":"https://taxbackinternational.atlassian.net/wiki","spaceKey":"CEDKB","spaceName":"Client Engagement Desk KB","spaceUrl":"https://taxbackinternational.atlassian.net/wiki/spaces/CEDKB","isServer":false},"labels":[],"projectKey":"CUS","serviceDeskId":23,"kbLinkDomainURLs":["https://taxbackinternational.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":23,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CUS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmY2UxMDQyMS05NzNhLTQ3NDktOWMyZC1iNGEwNTkxYWI5Y2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjkwMzQ2NDgsIm5iZiI6MTcyOTAzMzQ0OH0.PKkR4fI_QLfdIbodD6uW_IYYg6SAY1TE8oWrVkUxXGs","targetCollection":"upload-project-10225","endpointUrl":"https://api.media.atlassian.com","clientId":"fce10421-973a-4749-9c2d-b4a0591ab9cc","tokenDurationInMins":20}},"reqCreate":{"id":252,"projectId":10225,"form":{"name":"TBI Platforms Queries","descriptionHtml":"","callToAction":"TBI Platforms Queries","intro":"<p>Select this option if your Query relates to one of our platforms - Next Generation VAT-Connect Analytics, TBI Comply, Client Engagement Service Desk or our Mobile App</p>","instructions":"","icon":10511,"iconUrl":"https://taxbackinternational.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10515","fieldConfigId":"10890","label":"TBI Platforms Category","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"17928","label":"Comply Platform Queries","selected":false,"children":[{"value":"17932","label":"Comply User Configuration","selected":false,"children":[]},{"value":"17933","label":"Comply Info not updated","selected":false,"children":[]},{"value":"17934","label":"Comply Tech Issue","selected":false,"children":[]},{"value":"17935","label":"Comply Upgrade Suggestion","selected":false,"children":[]},{"value":"17936","label":"Comply Other","selected":false,"children":[]}]},{"value":"17929","label":"VAT-Connect Analytics Reporting Platform Queries","selected":false,"children":[{"value":"17937","label":"Analytics User Configuration","selected":false,"children":[]},{"value":"17938","label":"Analytics Report Queries","selected":false,"children":[]},{"value":"17939","label":"Analytics Demo Request ","selected":false,"children":[]},{"value":"17940","label":"Analytics Tech Issue","selected":false,"children":[]},{"value":"17941","label":"Analytics Upgrade Suggestion","selected":false,"children":[]},{"value":"17942","label":"Analytics Other","selected":false,"children":[]}]},{"value":"17930","label":"Client Engagement Desk Queries","selected":false,"children":[{"value":"17943","label":"Client Engagement Desk User Configuration","selected":false,"children":[]},{"value":"17944","label":"Client Engagement Desk Demo Request","selected":false,"children":[]},{"value":"17945","label":"Client Engagement Desk Tech Issues","selected":false,"children":[]},{"value":"17946","label":"Client Engagement Desk Upgrade Suggestion","selected":false,"children":[]},{"value":"17947","label":"Client Engagement Desk Other","selected":false,"children":[]}]},{"value":"17931","label":"Mobile App","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10169","fieldConfigId":"10491","label":"Name of Organisation You Represent","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10170","fieldConfigId":"10493","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10175","fieldConfigId":"10498","label":"Surname","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10171","fieldConfigId":"10494","label":"Position in Company","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10192","fieldConfigId":"10521","label":"Customer Impact","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10308","label":"Multiple Products","selected":false,"children":[]},{"value":"17343","label":"Single Product - Issue","selected":false,"children":[]},{"value":"10309","label":"Single Product - Query","selected":false,"children":[]},{"value":"10310","label":"No Products - Query Only","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10193","fieldConfigId":"10522","label":"Customer Issue Frequency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10311","label":"Has happened once","selected":false,"children":[]},{"value":"10312","label":"Has happened several times","selected":false,"children":[]},{"value":"10313","label":"Has happened multiple times","selected":false,"children":[]},{"value":"10494","label":"Not Applicable","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10173","fieldConfigId":"10496","label":"Categories","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10259","label":"Product Management Issue","selected":false,"children":[]},{"value":"10260","label":"Customer Service Issue","selected":false,"children":[]},{"value":"10261","label":"Delays","selected":false,"children":[]},{"value":"10262","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/23/create/252","requestValidateBaseUrl":"/servicedesk/customer/portal/23/validate/252","calendarParams":{"firstDay":1,"date":"2024-10-16T00:04:08+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b0aa60b4-a8eb-3268-ac35-85311f1e6c5a","appLinkName":"System Confluence","appLinkUrl":"https://taxbackinternational.atlassian.net/wiki","spaceKey":"CEDKB","spaceName":"Client Engagement Desk KB","spaceUrl":"https://taxbackinternational.atlassian.net/wiki/spaces/CEDKB","isServer":false},"labels":[],"projectKey":"CUS","serviceDeskId":23,"kbLinkDomainURLs":["https://taxbackinternational.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmY2UxMDQyMS05NzNhLTQ3NDktOWMyZC1iNGEwNTkxYWI5Y2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjkwMzQ2NDgsIm5iZiI6MTcyOTAzMzQ0OH0.PKkR4fI_QLfdIbodD6uW_IYYg6SAY1TE8oWrVkUxXGs","targetCollection":"upload-project-10225","endpointUrl":"https://api.media.atlassian.com","clientId":"fce10421-973a-4749-9c2d-b4a0591ab9cc","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}